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Customer Journey and Unified Commerce
Design omnichannel shopping experiences with unified order and inventory managementIn the eCommerce industry we design omnichannel customer journeys that unify online, mobile and in‑store experiences with a single view of inventory and orders. Personalized search, recommendations and loyalty programs are powered by customer data platforms and AI models, keeping shoppers engaged. Headless commerce architectures and modular APIs let you experiment with new channels and touchpoints quickly. Integration with ERP, CRM and warehouse systems ensures operational efficiency and accuracy. Security, privacy and scalability are foundational, supporting seamless global shopping. Real-time analytics provide insights into conversion and customer behaviour.
Start eCommerce Now!Incremental Upgrades and Loyalty Features
Roll out features with KPIs, analytics and secure payment optionsWe deliver improvements incrementally and test new features such as loyalty tiers, wish lists and cross-sell campaigns through A/B experiments. Key performance indicators like conversion rate, average order value and lifetime value guide prioritization. Multi-currency and localization support open new markets. Payment and fraud modules comply with PCI and PSD2 regulations while offering a variety of local options, including digital wallets. Headless APIs future-proof the platform for emerging channels like marketplaces and social commerce. Runbooks and training ensure operational excellence. Dashboards visualize metrics for stakeholders. Pilot programs de-risk expansion.
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